Claims

At Burns & Wilcox Global Solutions we pride ourselves in providing a professional but personal claims service to all our clients and underwriters. Our London based claims team has well over 150 years of combined experience covering all classes of business in which we trade. We recognise that claims are a key part of any International Broking house and as a result we guarantee:

• We will identify the exact requirements of our clients and provide advice and guidance to ensure a smooth claims process from initial notification to final settlement.
• We have a superb working relationship with our underwriters, loss adjusters and assistance companies and are always refining and improving this process to maintain a high level of service.
• All of our claims are dealt with by a dedicated claims handler in London to ensure our customers will always have a specific point of contact with the necessary skill sets and we are available 24/7 – 365.
• We have a strong working relationship with all of our account managers who will be involved at each stage of the claims process. We are a company that believes communication is key to a satisfied client.
• We operate a completely paperless office, our clients can rest assured that the storage of personal and sensitive data is a top priority. Our focus will always be providing quality service to maintain customer satisfaction with the minimal amount of input from our clients.