Complaints

Burns & Wilcox Global Solutions Limited

In the event that you wish to make a complaint you may contact us on:

Complaints

Burns & Wilcox Global Solutions Limited

30 St Mary Axe, 8th Floor

London

EC3A 8BF

Email: [email protected]

Telephone: +44(0)20 398 1700

Lloyds

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s. Please check the bottom of your policy schedule to see if any Insurer on your policy is part of the Lloyd’s market. You will also need to check Lloyd’s eligibility for referring the matter to Lloyd’s here.

Their address is:

Complaints

Lloyd’s

Fidentia House

Walter Burke Way

Chatman Maritime

Kent

ME4 4RN

Tel No: +44 (0)20 7327 5693

E-mail: [email protected]

Website: www.lloyds.com/complaints

Details of Lloyd’s complaints procedures are set out in a leaflet ‘Your Complaints – How We Can Help’ available at www.lloyds.com/complaints and are also available from the above address.

Financial Ombudsman Service

Ultimately, if you remain dissatisfied and are unable to refer to Lloyd’s, or after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS’s contact details are as follows:

UK:

Financial Ombudsman Service

Exchange Tower

London

E14 9SR

Email: [email protected]

Telephone: +44 (0)300 123 9 123

Website: www.financial-ombudsman.org.uk

Please check here for eligibility details: www.financial-ombudsman.org.uk/consumers/expect/who-we-can-help

Ireland:

Financial Services Ombudsman